Troubleshooting your Jensen DVD Player

Here is a quick trouble shooting guide put together by Jensen that may help with the set up and use of your Jensen DVD/CD Player.

If unit will not turn ON 
· Try the reset button. 
· Check fuse. 
· Check 12V+ on battery wire to radio (YELLOW wire). 
· Check 12V+ on accessory wire to radio (RED wire). 
· Check Ground. 

If unit turns ON, but no sound 
· Verify Volume control on DVDB01 is turned up. 
· Verify sound system is ON and set properly (input & volume). 
· Try RESET button. 
· Verify Audio cable is connected from DVDB01 to sound system. 

CD/DVD does not load fully 
· Make sure unit has power and no other CD/DVD is currently inside. 
· Inspect unit’s chassis to verify shipping screw(s) have been removed. 

CD/DVD skips 
· Verify player is installation angle does not exceed 30 degrees. 
· Verify mounting strap is secure. 
· Test with new discs (not home made). 
· Try RESET button. 

CD/DVD does not play correctly 
· Check to make sure disc is inserted correctly. 
· Verify disc is free from dirt, scratches, etc. 
· Check with factory CDs. 
· Check factory original CDs for compatibility warnings (due to various copy-protection, multi-media 
content, etc). 
· Disc skips during playback – verify installation angle does not exceed 30 degrees. 

DVD plays sound but no video 
· Make sure the video cable is routed from the video output (yellow RCA) to the input on the 
television. 

Unit does not respond to Remote Control 
· Verify that you have a clear line of sight for the IR signal. 
· Check the batteries. Replace as needed. 
· Test remote for operation by viewing LED through digital camera view screen while pressing 
remote buttons. The LED should blink rapidly. A cell phone camera will work to perform this test of the remote control.